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Customer Service
Þjónusta

Attitudes for Service

Every time you encounter a customer, your attitude is showing! This course will help you develop the right attitude for top-notch customer service.

Um

Every time you encounter a customer, your attitude is showing! This course will help you develop the right attitude for top-notch customer service. It will help you build relationships, increase customer satisfaction, and maintain a positive attitude in any situation.

Það sem þú lærir

Learn to project a friendly willingness to serve customers in a low-pressure, high-touch way, in every customer interaction. Discover ways to increase your self-awareness, improve your communication skills, and ask the right questions. With the Four Drivers of Customer Service, you’ll set goals for being a customer champion.

Af hverju er það mikilvægt

When it comes to customer service, attitude trumps aptitude. Demonstrating a superior customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest, and respect influences customer behavior – moving them from indifferent to loyal.

Skrá mig á þetta námskeið

You will be able to assess your current customer service attitudes and set goals for improvement. Reaching these goals will truly make your organization stand out. Your high-service environment will make customers want to come back to you in the future! Build a loyal customer base, and watch profits soar.

Select the best option for you:
Hvaða tungumál sem er
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Select the best option for you:
Hvaða tungumál sem er
Hvaða tímalengd sem er
Spurningar? Spurðu bara
This information you provide will be used in accordance with the terms of our privacy policy.
Questions?
: